The information below will answer most of the frequently asked questions. However, if your question is not answered here please email us your enquiry, we will reply in 24 hours..

Departure taxes, Health and visas.
All participants are responsible for and must be in possession of a full valid passport for the period of the tour. In addition they must obtain visa and any necessary vaccination certificates required for the tour. With confirmation of your booking all the necessary information about passport, visa, and health requirements as well as details covering climate, clothing will be sent to you.

Getting here
Kenya is readily accessed by air from Europe, the USA, Southern Africa, the Middle East and Australia to three international airports, Nairobi, Mombasa and Eldoret. Our own national carrier Kenya Airways is a highly regarded international carrier with a modern fleet of aircraft.

Tourist visas are required by some foreign nationals, please contact your nearest Kenyan High Commission for details.

Flights (within Kenya)
For the flying packages (Kenya by air) we use scheduled flights within Kenya. On a few cases we use charter flights, normally because direct scheduled flights don’t exist or because charter flights are more frequent or more suitably timed. In every case we provide you with a return ticket that has been paid for in full prior to the start of the tour. Most flights are direct though they may stop en route to drop or pick up other passengers. Should you require the flights information please contact us.

Getting around.
Scheduled and chartered internal flights to city, coastal and game park destinations are offered by several domestic airlines.

We use equipped and serviced safari vehicles to access to tour the country. Private car hire and public  transport  services are also available.

Our historic railway has a weekly schedule between Nairobi and Mombasa. There are weekly schedule rail services to Nanyuki, near Mt. Kenya.

Our coast is part is a port of of call for cruise ships, private and chattered yachts.

Accommodation
All over the East Africa we have accommodation that can cater for any possible budget, taste, interest or preference. Hotels, hostels, luxury tented camps, guest houses, resorts, campsites, backpacker lodge, village home stays and more can be found.

Time
East Africa has a single time zone which is GMT +3

Kenyan Currency
The official currency in Kenya is the Kenyan shilling. Visitors to Kenya should change foreign currency at Banks, Bureau de change or authorized hotels. The easiest currencies to change are the US Dollars, Sterling Pounds and Euros.

Travelers cheques  and credit cards are widely accepted in many hotels, and restaurants .

Banking
Banks are open from 9.00am to 3.00pm Monday to Friday. Some branches open on Saturdays 9am to 11am. many banks are now equipped with 24 hour ATM machines. The bank branches at Jomo Kenyatta  international airport (Nairobi) and Moi International Airport both run 24-hour forex services.

Communication

post
Kenya has a good postal service for both local and international post. Many shops in tourist lodges and hotels sell stamps.

Telecommunications
Kenya has a good network of telephone, cellular and satellite connections. Most hotels and lodges offer international telephone and fax services. In larger towns, private telecommunications centers also offer international services

If you have a mobile connection with a roaming connection, then you can make use of Kenya's excellent cellular networks, which covers most larger towns and tourist areas.

When calling Kenya, the international code is +254+local area code.

Internet
Kenya has good Internet Service Providers. Many hotels and lodges offer email and internet services. In most towns, there are plenty of private business centers and cyber cafes offering email and internet access.

Electricity
The electricity supply in Kenya is 220/240v 50hz. Plugs are 3 point square. 
If you are planning to bring a video camera charger or any other electrical advice, please bring voltage and plug adaptors where appropriate.

Risk, Insurance and liability.
The hazards of traveling in undeveloped areas may inevitably give rise to some risks and dangers . In certain cases these risks and dangers may lead to death, injury, delay, loss, damage or change of itinerary.

Travel insurance is essential these days and we insist that suitable cover be affected as soon as you book your tour. 

Please note  we are offer evacuation cover incase of sickness and  accidents only to be undertaken by the emergency flying doctors, we   therefore advice you to take adequate health insurance cover .

Special request.
Any special requests (e.g. single room or particular diet) must be notified in writing when the booking is made. Whilst the Adventure Vacations East Africa Co. will endeavor to meet such requests they cannot be guaranteed and any failure to comply will not be a breach of contract.

Tipping
Tips are not included in the cost of your tour price.. Your tour leaders can advice you on sensible local rates at the start of the tour. You are invited to contribute if you feel the services provided warrant it.

Information accuracy - changes and errors.
Please note the holiday's information may change by the time you book your holiday. Whilst every effort is made to ensure the accuracy of the tour plans, regrettably errors do occasionally occur. You must therefore ensure that you check all details of your chosen holiday arrangements to confirm all is in order as per your request.